Privacy Policy
California Pools
Effective Date: June 26, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
California Pools (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates, franchisees, or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
We collect the following types of information:
Personal Information:
o Name, email address, phone number, physical address
o Opt-in records and timestamps for all communication channels (SMS, email, etc.)
o Information provided in consultation requests, project inquiries, or communications
Non-Personal Information:
o IP address, browser type, device information
o Website usage patterns and analytics
o Cookies and similar technologies
Customer Communication:
o Records of inquiries and service requests
o Appointment details and preferences
o Service history, project updates, and feedback
2. How We Use Your Information
We use collected data for:
o Providing and improving our pool design, consultation, and build services
o Communicating with you about your inquiries, appointments, project updates, and service offers
o Enhancing website functionality and user experience
o Ensuring security and fraud prevention
o Maintaining records of your communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS messaging services, you agree to receive text messages related to our pool services, including consultation confirmations, appointment reminders, project updates, service notifications, and marketing communications about design, build, and related offers.
Opt-In & Consent:
o You will only receive messages if you have explicitly opted in
o We maintain timestamped records of all opt-in actions
o We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable laws
Opt-Out Instructions:
o You can cancel SMS notifications at any time by replying “STOP”
o You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
o All opt-out requests are processed immediately
Message Frequency & Content:
o Message frequency varies based on your interactions with us (e.g., during consultation and build process)
o Messages will be directly related to the pool services you have requested or opted into
o Separate consent is collected for non-marketing (transactional/service) and marketing messages
Help & Support:
o Reply “HELP” for assistance or contact us at info@californiapools.com or (800) 282-7665 during business hours
Carrier Information:
o Standard message and data rates may apply
o Carriers are not liable for delayed or undelivered messages
o Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (such as customer service or SMS providers) is permitted solely for delivering messages you’ve consented to receive. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information. We may share information with:
o Service Providers: Third-party vendors or franchise locations who assist in our operations (e.g., appointment scheduling, project management, SMS delivery). All service providers are contractually obligated to maintain confidentiality and security.
o Legal Compliance: If required by law, legal process, or to protect our rights.
o Business Transfers: In case of mergers, acquisitions, or sale of assets (your data remains protected).
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services solely for consented delivery.
5. Data Security
We implement and maintain reasonable security measures to protect your personal information, including encryption of sensitive data, secure access controls, regular security assessments, and employee training.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to analyze site traffic, remember preferences, improve functionality, and measure effectiveness. You may control cookies through your browser settings.
7. Your Rights & Choices
You have the right to access, update, delete your information, opt out of communications, or withdraw consent at any time. To exercise these rights, contact us using the information below.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for their privacy practices.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be available on this page with the effective date. For significant changes, we will notify you by email or website notice.
10. Contact Us
California Pools
Phone: (800) 282-7665
Email: info@californiapools.com
Address: 141 E. Mercer St. Suite A1, Dripping Springs, TX 78620
By using our website and services, you consent to this Privacy Policy.